FAQ

Yes, Skymeds ships internationally, with guaranteed delivery available to our three primary destinations: the USA, Australia, and the UK. Shipping to other countries depends on product eligibility, local import regulations, and available courier coverage. Applicable shipping options and charges are displayed at checkout, while delivery timelines may vary based on the destination and customs processing.

Customs duties and taxes vary by country, but any applicable amount is already included in the shipping charge, so you will not have to pay any additional customs fees. The total amount displayed at checkout includes the applicable shipping-related costs. Customs clearance requirements and processing times may vary by destination, but no separate customs payment is expected from the customer.

Shipping cost is calculated based on the order value, shipment weight, delivery destination, and available shipping method. Any applicable shipping charge is displayed during checkout before the order is completed, allowing you to review the complete payable amount before making payment.

Free shipping may be available on eligible orders above $199. Eligibility can depend on the order details, selected products, and delivery destination. The applicable shipping charge or free-shipping status will be clearly displayed during checkout before you place your order.

If your order is held at customs, the customs authority or courier may contact you for additional information or supporting documents. Responding promptly may help prevent further delays. Applicable customs costs are already included in the shipping charge, so no additional customs payment is expected. If you receive an unexpected payment request, please contact Skymeds support before making any payment.

Yes, you may request a shipping-address change only before your order has been dispatched. Contact Skymeds as soon as possible at info@theskymeds.com and provide your order number and complete corrected address. Orders are usually processed within 24–48 business hours, so address-change requests should be submitted promptly. Once an order has been shipped, the delivery address normally cannot be changed.